Contacting Wibu-Systems Support
A professional team of trained employees attends to our clients from the first day. Direct contact with our customers helps us to quickly satisfy their needs.
Extensive FAQs about WibuKey are available on our WibuKey support page. The CodeMeter support page provides you with information about CodeMeter and several additional products such as the CM Password Manager.
User (End-User support)
If you have an application that is protected with our products and have questions concerning Wibu-Systems, you can reach us from 8:00 AM to 4:00 PM Pacific Time toll-free at 1.800.6.Go.Wibu x15 or at 425.775.6900 x15, or send e-mail to support@wibu.us. Please provide us with your customer number so that we can help you as soon as possible.
For better handling of your problem, we will need the following information:
- Name of the software vendor
- Version and name of the protected software
- Your operating system
- Type (CodeMeter or WibuKey) and version of the installed driver software
- Hardware product used (CodeMeter or WibuKey)
- Hardware platform (Computer manufacturer and model)
- Detailed error description
Developer (Client/Evaluator support)
You can reach us from 8:00 AM to 4:00 PM Pacific Time toll-free at 1.800.6.Go.Wibu x10 or at 425.775.6900 x10, or send e-mail to support@wibu.us.
Please provide us with your customer number so that we can help you as soon as possible.
For better handling of your problem, we will need the following information:
- Method of implementation (AxProtector/IxProtector, API used)
- Operating system
- Type (CodeMeter or WibuKey) and version of the installed driver software
- Hardware product used (CodeMeter or WibuKey)
- Hardware platform (Computer manufacturer and model)
- Detailed error description
